TERMS AND CONDITIONS
Olux SARL-S
Welcome to Olux. These Terms and Conditions ("Terms") govern your access to and use of the Olux platform, including our website, mobile applications, and all related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.
Please read these Terms carefully before using our services. We reserve the right to modify these Terms at any time, and your continued use of the Platform constitutes acceptance of any modifications.
"Olux", "we", "us", or "our" refers to Olux SARL-S, a simplified limited liability company registered in Luxembourg.
"Platform" refers to the Olux website, mobile applications, and all related services.
"User", "you", or "your" refers to any individual or entity accessing or using the Platform.
"Listing" refers to any advertisement for goods or services posted on the Platform by a User.
"Seller" refers to a User who posts a Listing to sell goods or services.
"Buyer" refers to a User who inquires about or purchases goods or services through the Platform.
"Content" refers to all text, images, photographs, videos, and other materials posted on the Platform.
Olux is a classifieds marketplace platform that enables Users to buy and sell goods within Luxembourg. We provide a venue for Users to connect with each other; we are not a party to any transaction between Users. Olux does not own, sell, resell, furnish, provide, manage, or control any listings or the items offered therein.
As an intermediary platform, Olux is not responsible for the quality, safety, legality, or availability of items listed, the truth or accuracy of listings, the ability of Sellers to sell items, or the ability of Buyers to pay for items. Users use the Platform at their own risk.
To use the Platform, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. By registering an account, you represent and warrant that you meet these eligibility requirements.
All user accounts must be registered using a personal email address. Olux is a platform designed for individual consumers to buy and sell personal items. The use of professional, corporate, or business email addresses (including but not limited to addresses associated with company domains, organizations, or commercial entities) is strictly prohibited.
Users who register with professional or business email addresses may have their accounts blocked, suspended, or terminated without prior notice and without any right to compensation or refund. Olux reserves the sole discretion to determine whether an email address qualifies as personal or professional.
Professional sellers, retailers, and businesses interested in advertising on Olux should contact us directly regarding our commercial advertising solutions, which are subject to separate terms and conditions.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Each User may maintain only one active account. Creating multiple accounts to circumvent restrictions, manipulate the Platform, or engage in fraudulent activity is strictly prohibited and will result in the termination of all associated accounts.
When creating a Listing on Olux, you must comply with all of the following requirements. Failure to comply may result in the removal of your Listing without notice and may lead to account suspension or termination.
Every Listing must include at least one photograph. Listings without photographs will not be published.
At least one photograph in every Listing must be an original photograph of the actual item being sold, taken directly by the Seller using a camera or smartphone. This photograph must show the actual physical item in the Seller's possession.
The following types of images are NOT permitted as the sole or primary photograph:
Additional photographs from official sources may be included as supplementary images only if at least one original photograph of the actual item is provided. All photographs must accurately represent the item's current condition.
Contact information of any kind is strictly prohibited in Listing titles and descriptions.
This includes, but is not limited to:
All communication between Users must take place through the Platform's integrated messaging system. This requirement exists to protect User privacy, prevent fraud, and ensure a safe marketplace experience.
Prices must be entered only in the designated price field. Prices included in the Listing title, description, or images are not permitted and may result in Listing removal.
Prices must accurately reflect the realistic market value of the item being sold. The following pricing practices are strictly prohibited:
If the price is negotiable, you may indicate this using the "Negotiable" option where available, but the listed price must still represent a genuine asking price. Items offered for free must be clearly marked using the appropriate free item category.
All Listings must be accurate, truthful, and not misleading. You must describe the item honestly, including any defects, damage, or wear. The item must be placed in the correct category. Listings must relate to a specific item or service; generic advertisements or promotional content are not permitted.
Listings may only be created for items and services that fall within one of the Platform’s officially available categories. Listings that do not correspond to a supported category are strictly prohibited and will be removed. In particular, listings relating to real estate of any kind (including properties for sale or rent, commercial premises, rooms, parking spaces, garages, and storage units) and listings relating to vehicles of any kind (including cars, motorcycles, bicycles, scooters, boats, and vehicle parts or accessories) are not permitted on the Platform at this time. Olux reserves the right to update the list of available categories and this restriction may be revised in future versions of these Terms.
You may only list items that you currently own and have in your possession, or services that you are able to provide. Listings for items you do not possess or intend to purchase only after finding a buyer (dropshipping from consumer accounts) are prohibited. Once an item is sold, you must promptly mark the Listing as sold or remove it from the Platform.
Olux maintains strict content moderation policies to ensure a safe, legal, and trustworthy marketplace. The following content and activities are strictly prohibited on the Platform:
The following items may not be listed or sold on Olux:
Olux is not a real estate platform. Listings of any kind relating to property or real estate are strictly prohibited, including:
Olux does not support listings for vehicles or vehicle-related items at this time. The following are strictly prohibited:
The following activities are strictly prohibited on the Platform:
Content that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic is strictly prohibited. This includes symbols, imagery, and language associated with hate groups.
Olux reserves the right, but not the obligation, to review, monitor, and moderate all Content posted on the Platform. We may, at our sole discretion and without prior notice, remove or disable access to any Content that we determine violates these Terms, is potentially harmful, or is otherwise objectionable.
Violations of these Terms may result in one or more of the following actions, at our sole discretion:
Users are encouraged to report any Content or behavior that violates these Terms using the reporting tools provided on the Platform or by contacting us at contact+support@olux.lu. We will review all reports and take appropriate action.
You are solely responsible for ensuring that your use of the Platform and any transactions you enter into comply with all applicable laws and regulations, including but not limited to consumer protection laws, tax laws, and product safety regulations.
All transactions are conducted directly between Users. You are responsible for verifying the identity of other Users, inspecting items before purchase, negotiating terms, and completing transactions safely. We recommend meeting in public places and exercising caution with high-value items.
Users are responsible for determining and fulfilling any tax obligations arising from transactions conducted through the Platform. Olux does not provide tax advice and recommends consulting with a qualified tax professional.
The Platform, including its design, features, functionality, and all related intellectual property rights, is owned by Olux or its licensors. You may not copy, modify, distribute, sell, or lease any part of the Platform without our express written consent.
You retain ownership of the Content you post on the Platform. However, by posting Content, you grant Olux a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such Content for the purpose of operating and promoting the Platform.
If you believe that Content on the Platform infringes your intellectual property rights, please contact us at contact+legal@olux.lu with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, OLUX DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Olux does not guarantee the quality, safety, legality, or availability of items listed on the Platform. We do not guarantee that transactions will be completed successfully or that Users will perform their obligations. We are not responsible for the conduct of any User.
TO THE FULLEST EXTENT PERMITTED BY LAW, OLUX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE PLATFORM OR ANY TRANSACTION CONDUCTED THROUGH THE PLATFORM.
You agree to indemnify, defend, and hold harmless Olux, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Platform, your violation of these Terms, your violation of any rights of another party, or your violation of any applicable law.
You may terminate your account at any time by contacting us or using the account deletion feature in your account settings. Upon termination, your right to use the Platform will immediately cease.
We may suspend or terminate your account and access to the Platform at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent or illegal activity, extended periods of inactivity, or requests from law enforcement.
Upon termination, your account and all associated data may be deleted. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
Olux is not a party to transactions between Users and is not responsible for resolving disputes between them. Users are encouraged to resolve disputes directly. If you are unable to resolve a dispute with another User, you may contact consumer protection authorities or pursue legal remedies as appropriate.
Any dispute arising out of or relating to these Terms or the Platform shall be governed by the laws of the Grand Duchy of Luxembourg. You agree to submit to the exclusive jurisdiction of the courts of Luxembourg City for the resolution of any such dispute.
In accordance with EU Regulation 524/2013, consumers may submit complaints through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Olux regarding your use of the Platform and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
The failure of Olux to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Olux may assign these Terms without restriction.
These Terms are provided in English. If these Terms are translated into other languages, the English version shall prevail in case of any conflict.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on the Platform and updating the "Last updated" date. For significant changes, we may also provide additional notice, such as by email. Your continued use of the Platform after any modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
If you have any questions about these Terms and Conditions, please contact us:
Olux.lu SARL-S
Email: contact+legal@olux.lu
Support: contact+support@olux.lu
Website: www.olux.lu
Registered address: 70a Rue de Luxembourg, L-8440 Steinfort, Luxembourg
By using Olux, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.