Welcome to Olux. These Terms and Conditions ("Terms") govern your access to and use of the Olux platform, including our website, mobile applications, communities, and all related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.
Please read these Terms carefully before using our services. We reserve the right to modify these Terms in accordance with Section 16, and your continued use of the Platform after the effective date of any modification constitutes acceptance of that modification.
"Olux", "we", "us", or "our" refers to Olux.lu SARL-S, a simplified limited liability company registered in Luxembourg.
"Platform" refers to the Olux website, mobile applications, Communities, and all related services.
"User", "you", or "your" refers to any individual accessing or using the Platform.
"Listing" refers to any advertisement for goods or services posted on the Platform by a User, whether in the general marketplace or in a Community Marketplace.
"Seller" refers to a User who posts a Listing to sell goods or services.
"Buyer" refers to a User who inquiries about or purchases goods or services through the Platform.
"Content" refers to all text, images, photographs, videos, and other materials posted on the Platform.
"Community" refers to a dedicated space on the Platform created and operated by a User, in which Members may communicate, publish Listings, organize Events, and participate in activities, subject to these Terms and to the applicable Community Rules.
"Community Owner" refers to the User who created a community and who holds ultimate control over its settings, membership, administrators, Content, and Events.
"Community Administrator" refers to a User appointed by the Community Owner to exercise all or part of the Owner's management and moderation functions.
"Member" refers to a User whose membership of a given Community has been established in accordance with that Community's membership configuration.
"Community Content" refers to all Content published within a community, including discussion threads, replies, Community Listings, Event descriptions, logos, galleries, and answers to membership questions.
"Event" refers to a gathering, activity, meeting, or occasion created within a Community by its Owner or an Administrator.
"Thread" refers to a discussion topic created within a community, together with all replies posted to it.
"Community Rules" refers to the additional rules, if any, published by a Community Owner for that Community, which apply in addition to (and never in place of) these Terms.
"Competitor" has the meaning given in Section 3.5.
Olux is a classifieds marketplace and community platform that enables Users to buy and sell goods within Luxembourg and to create and participate in Communities. We provide a venue for Users to connect with each other; we are not a party to any transaction, Event, or arrangement between Users. Olux does not own, sell, resell, furnish, provide, manage, or control any Listings or the items offered therein.
As an intermediary platform, Olux is not responsible for the quality, safety, legality, or availability of items listed, the truth or accuracy of Listings, the ability of Sellers to sell items, or the ability of Buyers to pay for items. Users use the Platform at their own risk.
The Platform allows Users to create and join Communities. Olux provides the technical infrastructure for Communities but does not create, own, manage, or endorse any Community, its Community Rules, its membership decisions, its Content, or its Events. Each Community is operated independently by its Community Owner. Nothing in these Terms makes Olux a member, organizer, sponsor, or co-organizer of any Community or Event.
Olux acts as a provider of hosting services and of an online platform within the meaning of Regulation (EU) 2022/2065 (the Digital Services Act, or "DSA"). This Section 2.3, together with Sections 6 and 7.13, sets out the information required by Article 14 of the DSA concerning any restrictions we impose in relation to Content, including our policies, procedures, measures, and tools used for content moderation, and the possibilities for internal complaint handling. Our single point of contact for Users and for authorities, and the further information required by the DSA, are published at olux.lu/en/digital-services-act.
To use the Platform, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. By registering an account, you represent and warrant that you meet these eligibility requirements. This requirement applies to all Users, including Members of Communities associated with schools, youth organizations, sports clubs, or similar bodies; a community may be created for the benefit of minors, but every account holder must be an adult.
All user accounts must be registered using a personal email address. Olux is a platform designed for individual consumers to buy and sell personal items and to participate in Communities. The use of professional, corporate, or business email addresses (including but not limited to addresses associated with company domains, organizations, or commercial entities) is strictly prohibited.
Users who register with professional or business email addresses may have their accounts blocked, suspended, or terminated in accordance with Section 6.3, without any right to compensation or refund. Olux determines whether an email address qualifies as personal or professional.
Professional sellers, retailers, and businesses interested in advertising on Olux should contact us directly regarding our commercial advertising solutions, which are subject to separate terms and conditions.
By way of exception to Section 3.2, Olux may authorize an account registered with a professional, corporate, or organizational email address where the sole purpose of that account is to create and manage one or more Communities. Such an account is a "Community Account". Community Accounts are intended for clubs, associations, schools, residents’ committees, employers, and similar bodies that wish to run a community for their members.
A Community Account must be applied for at legal@olux.lu before or promptly after registration and exists only once Olux has confirmed it in writing. Olux may refuse an application without giving reasons and may withdraw a Community Account at any time in accordance with Section 6.3.
A Community Account is subject to the following conditions:
Section 3.5 continues to apply to Community Accounts in full. A Community Account may not be held by, operated on behalf of, or used in the interest of a Competitor, and Communities operated by or on behalf of a Competitor, or created to promote a Competitor or to compete with Olux, remain prohibited under Section 7.1. Olux may block a Community Account on that ground without notice.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Each User may maintain only one active account. Creating multiple accounts to circumvent restrictions, manipulate the Platform, or engage in fraudulent activity is strictly prohibited and will result in the termination of all associated accounts. This restriction applies irrespective of the number of Communities you own, administer, or belong to.
For the purposes of these Terms, a "Competitor" means an undertaking that operates an online classified advertisements service for the sale of goods between private individuals, where that service is offered to or targets users located in the Grand Duchy of Luxembourg. Undertakings operating in other sectors, and services that do not target Luxembourg, are not Competitors for the purposes of these Terms.
Persons directly employed by a competitor may not hold an active Olux account. This restriction applies to any natural person who is bound to a competitor by a contract of employment, whether at the time of registration or at any time thereafter.
This restriction applies regardless of whether the account is registered using a professional email address, a personal email address, or any other email address, and regardless of whether the Platform is used for private or professional purposes.
By registering an account and by each subsequent use of the Platform, you represent and warrant that you are not directly employed by a competitor. If you enter the employment of a competitor while holding an Olux account, you must notify us at legal@olux.lu and close your account within fourteen (14) days.
Where Olux has reasonable grounds to believe that a User falls within this Section 3.5, Olux may block, suspend, or terminate the account in accordance with Section 6.3. Breach of this Section is a breach of these Terms and is a ground for enforcement action in its own right. Olux may, at its discretion and on written request, grant a written exemption; no exemption is valid unless given in writing by Olux.
The representations and warranties given under Sections 3.1, 3.2, and 3.5 are given on a continuing basis. Providing false information in relation to any of them is a material breach of these Terms.
When creating a Listing on Olux, whether in the general marketplace or in a Community Marketplace, you must comply with all of the following requirements. Failure to comply may result in the removal of your Listing and may lead to account suspension or termination.
Every Listing must include at least one photograph. Listings without photographs will not be published.
At least one photograph in every Listing must be an original photograph of the actual item being sold, taken directly by the Seller using a camera or smartphone. This photograph must show the actual physical item in the Seller's possession.
The following types of images are NOT permitted as the sole or primary photograph:
Additional photographs from official sources may be included as supplementary images only if at least one original photograph of the actual item is provided. All photographs must accurately represent the item's current condition.
Contact information of any kind is strictly prohibited in Listing titles and descriptions. This includes, but is not limited to, phone numbers, email addresses, website URLs or links, social media handles, physical addresses or specific location details beyond the general area, QR codes linking to external contact methods, and any coded, disguised, or obfuscated contact information.
All communication between Users in relation to a Listing must take place through the Platform's integrated messaging system. This requirement exists to protect User privacy, prevent fraud, and ensure a safe marketplace experience.
Within Communities, Section 7.8 applies to the sharing of contact details in discussion Threads, and Section 7.10 applies to Event locations.
Prices must be entered only in the designated price field. Prices included in the Listing title, description, or images are not permitted and may result in Listing removal.
Prices must accurately reflect the realistic market value of the item being sold. The following pricing practices are strictly prohibited: placeholder prices (setting prices to €1, €0, or other nominal amounts when the actual asking price is different); unrealistic prices; price manipulation intended to attract attention before negotiating a much higher price; and hidden fees or undisclosed additional payments.
If the price is negotiable, you may indicate this using the "Negotiable" option where available, but the listed price must still represent a genuine asking price. Items offered for free must be clearly marked using the appropriate free item category.
All Listings must be accurate, truthful, and not misleading. You must describe the item honestly, including any defects, damage, or wear. The item must be placed in the correct category. Listings must relate to a specific item or service; generic advertisements or promotional content are not permitted.
Listings may only be created for items and services that fall within one of the Platform's officially available categories. Listings that do not correspond to a supported category are strictly prohibited and will be removed. In particular, listings relating to real estate of any kind (including properties for sale or rent, commercial premises, rooms, parking spaces, garages, and storage units) and listings relating to vehicles of any kind (including cars, motorcycles, bicycles, scooters, and boats) are not permitted on the Platform at this time. Vehicle accessories are permitted and have their own category on the Platform, subject to Section 4.6. Olux reserves the right to update the list of available categories, and this restriction may be revised in future versions of these Terms.
You may only list items that you currently own and have in your possession, or services that you are able to provide. Listings for items you do not possess, or that you intend to purchase only after finding a buyer, are prohibited. Once an item is sold, you must promptly mark the Listing as sold or remove it from the Platform.
Vehicle accessories may be listed on the Platform. Items falling within the Vehicle Accessories Category and its subcategories may be listed, provided that they are sold separately from any vehicle and are not themselves a vehicle. According to the subcategories published on the Platform, this includes tires and wheels, child car seats, dash cams, seats and mats, hitches and trailer equipment, braking components, lighting, detailing tools, in-car sound equipment, and suspension components.
Complete vehicles remain prohibited under Section 5.1, as do vehicle components that do not fall within the Vehicle Accessories Category, including engines, gearboxes and transmissions, exhaust systems, and body panels.
Safety information the Seller must give to the Buyer. Some vehicle accessories are items on which the safety of the Buyer, of a passenger, or of a child may depend. Where an accessory is of that kind, and in particular in the case of child car seats and booster seats, helmets and protective equipment, braking components, lighting, and tires, the Seller must inform the Buyer, in the Listing description or through the Platform messaging system before the sale is concluded, of:
The Seller is solely responsible for the item they list, for the accuracy and completeness of the information they give about it, and for any consequence arising from its sale or its subsequent use. Olux does not inspect, test, verify, or certify any item listed on the Platform, gives no warranty as to the safety or fitness for purpose of any item, and is not a party to the sale. Buyers are responsible for satisfying themselves as to the condition and history of any safety-critical item before purchasing it.
Items subject to a manufacturer recall or a safety ban remain prohibited under Section 5.1, as does any accessory that is unlawful to place on the market or to use in the European Union, including radar detectors and laser jammers.
Olux maintains strict content moderation policies to ensure a safe, legal, and trustworthy marketplace and community environment. The following content and activities are strictly prohibited on the Platform, including within Communities:
The following items may not be listed or sold on Olux:
Olux is not a real estate platform. Listings of any kind relating to property or real estate are strictly prohibited, including residential properties for sale or rent; commercial premises, offices, warehouses, and retail spaces; rooms, flat shares, and short- or long-term rentals of any kind; parking spaces, garages, and storage units; and land, building plots, and any other real property.
Amended. Olux does not support listings for complete vehicles at this time. The following are strictly prohibited:
Vehicle accessories are not prohibited. Items falling within the Vehicle Accessories Category, including tires and wheels, may be listed in that category, subject to Section 4.6.
The following activities are strictly prohibited on the Platform:
Content that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic is strictly prohibited. This includes symbols, imagery, and language associated with hate groups. This prohibition applies within private Communities and closed Threads in the same way as it applies in public areas of the Platform.
Olux reserves the right, but not the obligation, to review, monitor, and moderate all Content posted on the Platform, including Community Content. We may, at our sole discretion and without prior notice, remove or disable access to any Content that we determine violates these Terms, is potentially harmful, or is otherwise objectionable. Moderation may be carried out by automated means, by human reviewers, or by a combination of both.
Violations of these Terms may result in one or more of the following actions, at our sole discretion:
Olux may block, suspend, restrict, or terminate any account at any time, with immediate effect and without prior notice, at its sole discretion. No warning is required, no prior hearing is required, and Olux is under no obligation to allow a User to remedy a suspected breach before acting.
Olux is under no obligation to disclose, to the affected User or to any third party: the identity of any person who reported the User or the Content; the evidence, signals, or indicators relied upon; the detection, scoring, or investigation methods used; the content of any internal or external communication concerning the case; or any information whose disclosure would prejudice the prevention or detection of fraud, abuse, or criminal offences, the security of the Platform, the rights of another User, or an ongoing investigation by Olux or by a competent authority.
Blocking, suspension, or termination under this Section gives rise to no right to compensation, indemnity, refund, damages, or restoration of Content, and does not require Olux to preserve or return any Content, Listing, Community, or data beyond what is required by applicable law.
Where Olux restricts the visibility of Content, suspends or terminates the provision of the service, or suspends or terminates an account on the ground that Content provided by the User is illegal or incompatible with these Terms, Olux will provide the affected User with a statement of reasons in accordance with Article 17 of the Digital Services Act. The statement of reasons will be provided promptly after the measure takes effect; it is not a condition of the measure and does not delay it.
The statement of reasons will identify the measure taken and its territorial and temporal scope, the facts and circumstances relied upon, whether automated means were used, the contractual ground or legal ground relied upon, and the redress available. Consistent with Section 6.3, it will not identify reporting Users, disclose detection methods, or include information whose disclosure is prohibited by law or would prejudice an investigation, the security of the Platform, or the rights of others.
No statement of reasons is due where Olux is legally prohibited from providing one, where the measure concerns deceptive high-volume commercial content, or where the measure is taken on a ground other than the illegality or non-compliance of Content, including account inactivity, a request from a competent authority, or the discontinuation of the service.
A User affected by a measure under Section 6.2 or 6.3 may submit a complaint to legal@olux.lu within six (6) months of being informed of the measure. Complaints are reviewed by a person who was not involved in the original decision. Olux will inform the complainant of the outcome. Submitting a complaint does not suspend the measure.
This complaint procedure is without prejudice to any right you may have to bring proceedings before a competent court, or to any out-of-court dispute settlement mechanism available to you under applicable law.
Users and any other person may report Content or behavior that is illegal or that violates these Terms using the reporting tools provided on the Platform or by contacting us at contact@olux.lu. Notices should identify the Content precisely (including its URL or location within a community), explain why it is considered illegal or non-compliant, and include the contact details of the person submitting the notice. We will review all reports and take appropriate action, and we will inform the person who submitted the notice of our decision.
This Section 7 applies in addition to the rest of these Terms whenever you create, own, administer, join, or participate in a Community. In the event of a conflict between these Terms and any Community Rules, these Terms prevail.
Any User may create one or more Communities. The User who creates a community becomes its Community Owner. A Community may be configured as public (discoverable by any User, who may request to join) or private (not freely accessible, with joining subject to approval or invitation).
A Community must have a name, a description, and a lawful purpose. The following Communities may not be created, and will be removed:
A Community Owner is responsible for the Community they operate. In particular, the Community Owner and each Community Administrator undertakes to:
Community Administrators act under the authority of the Community Owner. The Community Owner remains responsible for the acts and omissions of the Administrators they appoint. Appointing an Administrator does not transfer ownership of the Community.
Olux is not the operator of any Community. Olux does not verify Community Rules, membership decisions, or the accuracy of any Community Content, and does not act as an arbiter of disputes between Members and their Community Owner, save where these Terms are breached.
Membership of a Community is governed by the configuration chosen by its Community Owner, which may be open membership (a request results in immediate membership), approval-required membership (a request remains pending until approved), or invitation-only membership (a member may join only by using a valid invitation link).
Membership is not a right. A Community Owner or Administrator may approve, reject, suspend, or revoke membership, and may ban a User from a Community, at their discretion and without being required to give reasons, provided that they do not do so on a ground that is unlawful under applicable anti-discrimination law. Olux does not review, reverse, or arbitrate membership decisions taken by a Community Owner, and accepts no liability in respect of them.
Being banned from one Community does not affect your Olux account or your membership of other Communities. Conversely, a measure taken by Olux under Section 6.3 affects your access to all Communities.
A Community Owner may require applicants to answer one or more questions before membership is approved. Membership questions must be relevant to the purpose of the Community and proportionate to the decision being taken.
Community Owners must not ask questions that seek, and applicants are advised not to volunteer, information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, data concerning health, or data concerning a person's sex life or sexual orientation, unless such information is strictly necessary to the purpose of the Community, the applicant provides it voluntarily, and the Community Owner has a lawful basis for processing it under Article 9 of the GDPR.
Answers to membership questions are visible to the Community Owner and to Community Administrators. Answers must not be disclosed outside the Community, published, or used for any purpose other than deciding on the membership request and operating the Community.
Community Owners and Administrators may invite other Users to join a community or to participate in an Event. Invitations may only be sent to persons who already hold an active Olux account. Where an email address entered does not correspond to an active account, no invitation is sent. Olux does not send Community or Event invitations to persons who are not Users.
The invitation is delivered through the Platform and by email to the invited User, in the name of the inviting User, and contains a unique link. Invitations may have an expiry date. A User may decline an invitation, leave a community at any time, and switch off invitation notifications in their account settings.
You must not use the invitation function to send bulk, promotional, or unsolicited messages, and you must not repeatedly invite a User who has declined or has not responded. Olux monitors invitation volumes and decline and complaint rates and may restrict or withdraw the invitation function from any User or Community without notice.
A Community may include a marketplace in which Members publish Listings. All Listings published within a Community are subject to Sections 4 and 5 of these Terms in full, including the photograph requirement, the pricing rules, the prohibition on contact information, the supported-category restriction, and the list of prohibited items. The private or restricted nature of a community does not permit Content that would not be permitted in the public marketplace.
A Community Owner may restrict the right to publish Listings to Administrators and may require that Listings be approved before becoming visible. Approval by a Community Owner or Administrator does not constitute approval by Olux, does not warrant that the Listing complies with these Terms, and does not prevent Olux from removing the Listing under Section 6.
Olux is not a party to any transaction concluded within a community. Sections 2.1, 9.2, and 11 apply to Community transactions in the same way as to transactions in the public marketplace.
Members may create and reply to Threads according to the configuration of the Community. A Community Owner may restrict Thread creation to Administrators, may require Threads to be approved before publication, and may mark Threads as read-only.
You are solely responsible for the Content you publish in a Thread. You must not publish Content that is unlawful, defamatory, harassing, or otherwise contrary to Section 5, and you must not publish the personal data of another person without their consent.
Threads are not private correspondence. Content published in a Thread is visible to all Members of the Community and to its Owner and Administrators, and may be reviewed by Olux under Section 6.1, retained in accordance with our Privacy Policy, and disclosed where required by law.
The prohibition on contact information in Section 4.2 applies to Listing titles and descriptions. Members may share their own contact details within a Thread where it is relevant to the Community's activities; Members must not publish another person's contact details and must not use Threads to circumvent the messaging rules that apply to Listings.
A Community Owner or Administrator may create Events. The person who creates an Event is the organizer of that Event.
Olux does not organize, host, co-host, sponsor, supervise, inspect, or insure any Event. Olux provides only the technical means to publish an Event, to manage registrations, and to record attendance.
The organizer of an Event is solely responsible for:
Where an Event has a price, that price is set, collected, and administered entirely by the organizer. The Platform does not process payments, does not hold funds, does not issue tickets, does not act as an agent or intermediary for the organizer, and takes no commission. Any payment for an Event is made directly between the participant and the organizer by means arranged between them outside the Platform.
The organizer is solely responsible for the pricing of the Event, for the collection of any amount due, for issuing receipts or invoices, for any refund on cancellation or non-attendance, for compliance with consumer protection law in relation to participants, and for all tax and accounting consequences, including VAT where applicable. Olux is not a party to any arrangement between an organizer and a participant, and any dispute concerning payment for or refund of an Event is a matter between them.
Participants should note that Olux offers no payment protection, escrow, guarantee, or refund mechanism in respect of Events, and should exercise the same caution as for any other transaction arranged through the Platform.
Depending on the Event configuration, registration may be open, subject to approval, or restricted to invited persons. The organizer may approve or reject a registration at their discretion, subject to Section 7.3.
QR codes. A registered participant may be issued a unique QR code, displayed in the mobile application, which the organizer scans to record attendance. A QR code is personal to the participant, may be used only once, and must not be shared, transferred, sold, copied, or reproduced. Presenting a QR code that was issued to another person is a breach of these Terms.
Attendance records. Olux records registration, approval, and check-in data for each Event and makes it available to the organizer. Participants are informed at the point of registration that their attendance will be recorded and made visible to the organizer and to Olux. Attendance data must be used only for managing the Event and the Community and is retained in accordance with our Privacy Policy.
Scanning a QR code records the presence of a participant. It does not involve facial recognition, biometric identification, or location tracking.
Olux operates a notification system that may deliver in-app messages, push notifications, and emails relating to your Communities, Listings, Threads, and Events. Notifications relating to the operation of the service and to Communities you belong to are service messages and form part of the service; you may control their delivery channel in your account settings, and you may leave a community at any time to stop receiving notifications relating to it. Marketing messages are sent only with your consent and may be withdrawn at any time.
Community logos, galleries, Event images, and Listing images must not infringe the rights of any third party. You must hold the necessary rights to any image you upload and must have the consent of any identifiable person appearing in it. Images of minors may only be uploaded with the consent of a person holding parental authority.
A Community Owner may close a community at any time. Closure removes access for all Members and may result in the permanent deletion of Community Content, including Threads, Listings, Events, and attendance records. Members have no right to the continuation of a community, to the retention of Community Content, or to compensation on closure.
Olux may suspend, restrict, or close a community at any time, with immediate effect and without prior notice, where the Community, its Owner, its Administrators, or its Content breach these Terms, where required by law or by a competent authority, or where the Community presents a risk to Users or to the Platform. Where the Community Owner's account is blocked or terminated under Section 6.3, Olux may close, suspend, or reassign the Communities they own.
Moderation responsibility within Communities is allocated as follows.
Listings and messages are moderated by Olux. Listings published in a Community Marketplace, and messages exchanged through the Platform messaging system, are subject to Olux moderation under Section 6 in the same way as Listings and messages in the public areas of the Platform. This applies in full to private Communities: the visibility setting of a community does not remove Content from Olux moderation, and Olux may act on such Content at any time, including where a Community Owner or Administrator has approved it.
Discussion Threads are moderated by the Community Owner and Administrators. Olux does not routinely review, approve, or moderate Threads or replies. Responsibility for reviewing reported Thread Content, for removing Content that breaches these Terms or the Community Rules, and for the general conduct of discussion within a community rests with the Community Owner and the Administrators they appoint.
Olux retains the right to act on Thread Content. Notwithstanding the allocation above, Olux may remove or restrict Thread Content and take enforcement action under Section 6 at any time and will do so where it becomes aware of illegal Content, whether through a notice submitted under Section 6.6, an order from a competent authority, or otherwise. A report submitted under Section 6.6 is handled by Olux independently of any decision taken by a Community Owner. Olux is under no general obligation to monitor Thread Content.
Olux processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Luxembourg law. Our Privacy Policy, available at olux.lu/en/privacy-policy, describes what personal data we process, on what legal basis, for how long, with whom it is shared, and how you may exercise your rights.
Olux determines the means and purposes of the processing carried out through the Platform's infrastructure and acts as controller in respect of that processing. A Community Owner who decides which Members to admit, which questions to ask, which Events to organize, and how to use the resulting information determines the purposes of that processing for their community and acts as a controller in respect of it.
A Community Owner must accept the Community Owner Agreement before creating a community. The essence of the arrangement between Olux and Community Owners in respect of the processing they carry out jointly, and the allocation of responsibilities for responding to data subject requests, is set out in that Agreement and is made available to Members in the Privacy Policy. You may exercise your rights under the GDPR against Olux or against the Community Owner. Requests addressed to Olux that concern decisions taken by a Community Owner will be forwarded to that Owner.
Olux uses automated tools to detect fraud, spam, prohibited items, and breaches of these Terms. Where a decision producing legal effects concerning you or similarly significantly affecting you is taken solely by automated means, you have the right to obtain human intervention, to express your point of view, and to contest the decision, by using the complaints procedure in Section 6.5.
You are solely responsible for ensuring that your use of the Platform and any transactions, Communities, or Events you enter into or organize comply with all applicable laws and regulations, including consumer protection laws, tax laws, product safety regulations, and data protection law.
All transactions are conducted directly between Users. You are responsible for verifying the identity of other Users, inspecting items before purchase, negotiating terms, and completing transactions safely. We recommend meeting in public places and exercising caution with high-value items.
Users are responsible for determining and fulfilling any tax obligations arising from transactions conducted through the Platform. Olux does not provide tax advice and recommends consulting a qualified tax professional.
You participate in Communities and attend Events at your own risk. You are responsible for assessing whether an Event is appropriate and safe for you, and for your own conduct, safety, belongings, and insurance while attending. Olux gives no assurance as to the identity, character, or intentions of any Community Owner, Administrator, Member, or Event participant.
The Platform, including its design, features, functionality, and all related intellectual property rights, is owned by Olux or its licensors. You may not copy, modify, distribute, sell, or lease any part of the Platform without our express written consent.
You retain ownership of the Content you post on the Platform. However, by posting Content, you grant Olux a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such Content for the purpose of operating and promoting the Platform.
In respect of Content published within a private Community, the license granted to Olux is limited to what is necessary to operate, secure, back up, and moderate the Platform, and to comply with legal obligations. Olux will not use Content from a private Community for public promotional purposes without the consent of the Community Owner and of the Users concerned.
If you believe that Content on the Platform infringes your intellectual property rights, please contact us at legal@olux.lu with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, OLUX DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Olux does not guarantee the quality, safety, legality, or availability of items listed on the Platform. We do not guarantee that transactions will be completed successfully or that Users will perform their obligations. We are not responsible for the conduct of any User, Community Owner, Community Administrator, Member, or Event organizer or participant, whether online or offline.
Olux is not liable for the acts or omissions of Community Owners or Administrators, for membership or moderation decisions taken within a community, for the content or accuracy of Community Rules, for the organization, cancellation, postponement, or conduct of any Event, or for any loss, injury, or damage suffered in connection with attendance at an Event.
TO THE FULLEST EXTENT PERMITTED BY LAW, OLUX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE PLATFORM, YOUR PARTICIPATION IN A COMMUNITY OR EVENT, OR ANY TRANSACTION CONDUCTED THROUGH THE PLATFORM.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Luxembourg law, including liability for death or personal injury caused by negligence, for fraud, or for willful misconduct, or any statutory rights you may have as a consumer.
You agree to indemnify, defend, and hold harmless Olux, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Platform, any Community you own or administer, any Event you organize, your violation of these Terms, your violation of any rights of another party, or your violation of any applicable law.
You may terminate your account at any time by contacting us or using the account deletion feature in your account settings. Upon termination, your right to use the Platform will immediately cease. If you own one or more Communities, you should transfer ownership before closing your account; otherwise, those Communities may be closed.
We may suspend or terminate your account and access to the Platform in accordance with Section 6.3. Reasons for termination may include violation of these Terms, fraudulent or illegal activity, extended periods of inactivity, breach of Section 3.5, or requests from law enforcement.
Upon termination, your account and all associated data may be deleted, and Communities you own may be closed. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
Olux is not a party to transactions between Users and is not responsible for resolving disputes between them, including disputes between Members and Community Owners. Users are encouraged to resolve disputes directly. If you are unable to resolve a dispute with another User, you may contact consumer protection authorities or pursue legal remedies as appropriate.
Any dispute arising out of or relating to these Terms or the Platform shall be governed by the laws of the Grand Duchy of Luxembourg. You agree to submit to the jurisdiction of the courts of Luxembourg City, without prejudice to any mandatory right you may have as a consumer to bring proceedings before the courts of your place of residence.
In accordance with applicable EU law, consumers may submit complaints through the European Commission's Online Dispute Resolution facilities and to the competent Luxembourg consumer mediation body.
These Terms, together with our Privacy Policy, the Community Owner Terms where applicable, and any other policies referenced herein, constitute the entire agreement between you and Olux regarding your use of the Platform.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
The failure of Olux to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Olux may assign these Terms without restriction.
Olux endeavors to make the Platform usable by as many people as possible. Olux.lu SARL-S is a microenterprise within the meaning of Commission Recommendation 2003/361/EC, and services provided by microenterprises are exempt from the accessibility requirements of Directive (EU) 2019/882 (the European Accessibility Act) under Article 4(5) of that Directive. This exemption applies for so long as Olux meets the headcount and turnover thresholds of a microenterprise. If you encounter an accessibility barrier on the Platform, please tell us at contact@olux.lu and we will do what we reasonably can to help.
These Terms are provided in English. If these Terms are translated into other languages, the English version shall prevail in case of any conflict.
We may modify these Terms. Where a modification is material, we will inform you by email and by a notice on the Platform at least thirty (30) days before it takes effect, and we will update the effective date shown at the head of these Terms.
If you do not accept a modification, you may terminate your account before the modification takes effect, at no cost. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms. Modifications required by law or necessary to address a security or legal risk may take effect immediately.
Olux.lu SARL-S, société à responsabilité limitée simplifiée
Registered address: 70a Rue de Luxembourg, L-8440 Steinfort, Grand Duchy of Luxembourg
RCS Luxembourg: B306442 · Share capital: EUR 500
Person responsible for publication: João Lopes
legal@olux.lu — legal matters, data protection, notices of illegal content, intellectual property complaints, appeals against moderation decisions, Community Account applications, and all matters under the Digital Services Act.
Website: www.olux.lu
By using Olux, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.